Giftmony – Return & Refund Policy (EU Compliant)
Thank you for shopping at Giftmony.
We value customer satisfaction and strive to provide an excellent shopping experience across the UK and all of Europe.
If you're not fully satisfied with your purchase, we’re here to help!
Returns – 10-Day Money-Back Guarantee (EU-Wide)
You have 10 calendar days from the date you receive your order to request a return and refund.
To be eligible for a return:
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The item must be unused, in the same condition that you received it.
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The product must be returned in its original packaging.
To initiate a return, please contact us via our store email address to get the return instructions and return address.
Do not send your return directly to the manufacturer.
We are not responsible for any items returned to third-party addresses.
💡 We offer shipping to all European countries, including the UK, Germany, France, Netherlands, Italy, and more.
Cancellations & Order Changes
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You may cancel or modify your order within 24 hours of purchase.
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After this period, your order will be prepared for shipment and changes or cancellations will not be possible.
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Discounted items are not eligible for cancellation.
Damaged or Missing Items
If your item arrives damaged or with missing parts, please email us immediately with the subject line “Damaged/Lost Item Claim”.
We will arrange a replacement or refund as quickly as possible.
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If tracking shows the item was delivered and the courier confirms the delivery, we are not liable for lost packages after delivery.
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If tracking cannot confirm delivery, we will work with you to resolve the issue promptly.
Please ensure your shipping address is correct before placing the order. If you made a mistake, contact us immediately — we will try our best to help, but we cannot guarantee changes after the 24-hour window.
Refunds
Once your return is received and inspected:
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We will process your refund to the original payment method used during checkout.
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Please allow 5–10 business days for the refund to appear in your account (depending on your card issuer’s policies).
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Shipping fees are non-refundable. If your order qualified for free shipping, the return shipping fee will be deducted from your refund.
Shipping
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Return shipping costs are the responsibility of the customer.
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We currently ship to all European countries.
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Orders are processed and shipped from the UK.
Discounted or Sale Items
Only regular-priced products are eligible for return.
Unfortunately, sale or discounted items cannot be returned, exchanged, or cancelled.
Contact Us
If you have any questions, please reach out to us any time.
We offer responsive and friendly customer service 24/7 via email.
Contact Information:
Name: Muhammed Fatih Ersoy
Email: thepostermoni@gmail.com
Phone: +44 7413 412785
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
As Giftmony, we proudly ship across Europe and aim to deliver both style and customer satisfaction with every order.
Thank you for choosing us!
