Terms of Service

INFORMATION ON THE PROTECTION OF PERSONAL DATA;

We attach great importance to the processing and preservation of your personal data in accordance with the Personal Data Protection Law No. 6698 (“Law”). We would like to inform our customers about our purpose and methods of collecting, processing and transferring personal data and, accordingly, your rights arising from the Law.

1. METHODS OF COLLECTING PERSONAL DATA

As  the data controller, within the framework of our legal obligations arising from the legislation; we collect your personal data verbally, through the website, social media channels, mobile applications and similar means, verbally, in writing or electronically, for the purposes of allowing you to benefit from the services of our brands, informing you about our campaigns with your approval, recording your suggestions and complaints, creating better service standards for you, determining and implementing Serters LTD. commercial and business strategies.

2. PROCESSING OF PERSONAL DATA AND PURPOSES OF PROCESSING

As the data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or all kinds of channels including but not limited to these; your personal and/or special personal data that we obtain with your consent may be obtained, recorded, stored, changed, updated, periodically checked, rearranged, classified, kept for the period required for the purpose for which they are processed or for the period stipulated in the relevant law, shared/transferred with private-legal entities that Serters LTD. works with or public institutions and organizations that it is legally obliged to and/or relevant 3rd party real persons/legal entities residing in Turkey or abroad, and transferred abroad in case of legal or service-related actual requirements.

We would like to inform you that we may process your personal data for the purposes of enabling Serters LTD. customers to benefit from the services of our brands, to inform you about our campaigns with your approval, to record your suggestions and complaints, to create better service standards for you, to determine and implement Serters LTD. commercial and business strategies, and in any case in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation.

3. TRANSFER OF PERSONAL DATA

May only share your personal data in question with our group companies, business partners, customers with whom we have agreements and provide services due to our activities, suppliers, audit companies or public institutions or organizations authorized to request such data due to a legal obligation, including but not limited to other relevant authorities, in order to carry out the Company's activities, to ensure the business relationship between data owners and our customers and/or to hold meetings for this purpose, to provide services, opportunities and facilities and to increase the service quality, provided that sufficient precautions are taken within the country based on your explicit consent or within the framework of the security and confidentiality principles specified in the Law, and abroad provided that the necessary security precautions are taken.

4. RIGHTS OF THE PERSONAL DATA OWNER STATED IN ARTICLE 11 OF THE PDPL LAW (“LAW”)

It will respond to the following requests from interested parties:

a) To learn whether Serters LTD. processes personal data relating to them and which personal data it processes,

b) Obtaining information regarding the purposes of the processing activity,

c) To know the third parties to whom Serters LTD. . transfers personal data domestically or abroad,

d) Request correction of personal data in case it is processed incompletely or incorrectly,

e) Request the deletion or destruction of personal data in accordance with the law,

f) In case of a request for correction, deletion or destruction of personal data; to request that the actions taken be notified to third parties to whom personal data has been transferred,

g) To object to the emergence of a result to the detriment of the person by analyzing the processed data exclusively through automatic systems, and

h) Receiving a copy of your personal data.

PRIVACY AND SECURITY

Online Shop requests some of your personal information (name, age, areas of interest, e-mail, etc.) in order to provide better service to its customers. This information collected on Serters LTD. Online Shop servers is used only within Serters LTD. Online Shop in periodic campaign studies, designing special promotional activities for customer profiles, and customer "classification" studies to prevent unwanted e-mails from being sent. Serters LTD. Online Shop does not share the information it collects from membership forms with third parties without the knowledge or instruction of the member in question, and does not use or sell it for commercial purposes for any reason other than its activities.

Customer information may only be disclosed to official authorities if such information is requested by official authorities and in cases where disclosure to official authorities is required in accordance with the provisions of the applicable mandatory legislation.

All information entered into the system by the customer can only be accessed by the customer and can only be changed by the customer. It is not possible for someone else to access and change this information. Your credit card information requested on the payment page is not kept on the servers of Serters LTD. Online Shop or the companies that provide services to it in any way in order to keep the security of our valued customers who shop on the site at the highest level. In this way, all transactions for payment are made between the bank and your computer via the Serters LTD. Online Shop interface.

USE OF COOKIES

Cookies are small text files or information saved on your computer or mobile device (such as a smartphone or tablet) when you visit our site.

We use cookies to make our Sites easier to use and to adjust them to your interests and needs. Websites can read and write these cookie files, which help us remember important information about you (such as remembering your preference settings) so that we can recognise you and provide you with a more suitable website.

Cookies also help speed up your future activities on our Sites. Additionally, we may use cookies to collect statistical information about the use of our Sites in order to understand how visitors use our Sites and to improve the design and usability of our Sites.